Privacy Policy – How 888win Protects Your Data

1. Introduction

888win is committed to protecting the privacy of every person who uses our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access 888win at 888win.lt or through the 888win mobile application.

By registering an account or using any part of the 888win platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the broader agreement between you and 888win, alongside our Terms and Conditions and our Responsible Gaming Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Where updates are material, we will notify registered account holders. Continued use of the platform after any update constitutes acceptance of the revised policy.

2. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

• Full legal name, date of birth, and gender
• Contact details including email address and mobile number
• Residential address in the Philippines
• Government-issued ID and supporting documents submitted during KYC verification
• Payment details used for deposits and withdrawals in Philippine Peso (PHP)
• Any communications you send to our support team

Information Collected Automatically

• Device information such as device type, operating system, and browser version
• IP address and approximate location
• Pages visited, features used, and time spent on the platform
• Session data and login timestamps
• Cookies and similar tracking technologies (see Section 8 for details)

Information from Third Parties

In certain cases, we may receive information about you from third-party identity verification providers or payment processors as part of our Know Your Customer (KYC) and anti-fraud processes. This information is used solely for verification and compliance purposes.

3. How We Use Your Information

888win uses your personal information for the following purposes:

Purpose	Examples
Account Management	Creating and maintaining your account, processing login and OTP verification
Identity Verification	KYC checks, age verification (21+), and anti-money laundering compliance
Transactions	Processing PHP deposits and withdrawals via GCash, Maya, and bank transfer
Platform Security	Fraud detection, abuse prevention, and suspicious activity monitoring
Customer Support	Responding to your queries, complaints, and account-related requests
Platform Improvement	Analysing usage patterns to improve features and fix technical issues
Responsible Gaming	Monitoring gaming activity to support self-exclusion and deposit limit tools

We do not use your personal information to make automated decisions that significantly affect you without human oversight.

4. Legal Basis for Processing

888win processes your personal data on the following legal grounds:

• Contractual necessity – processing is required to provide you with the services you registered for, including account management, transaction processing, and customer support.
• Legal obligation – certain processing activities are required by applicable regulations, including KYC, anti-money laundering checks, and age verification.
• Legitimate interests – we process some data to protect the security and integrity of the platform, prevent fraud, and improve the overall user experience.
• Consent – where required by law, we will ask for your consent before processing your data for specific purposes such as marketing communications.

5. Sharing Your Information

888win does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers – trusted third-party vendors who assist in operating the platform, such as identity verification services, payment processors (GCash, Maya, and bank networks), IT infrastructure providers, and customer support tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal compliance – where required by law, court order, or regulatory authority, we may disclose personal information to the relevant authorities.
• Fraud and security – in cases of suspected fraud, money laundering, or other illegal activity, we may share relevant data with law enforcement or regulatory bodies.
• Business transfers – in the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. You will be notified of any such change.

6. Data Retention

We retain your personal information for as long as your account remains active or as required to fulfil the purposes described in this policy. In practice, this means:

• Account and transaction records are retained for the period required by applicable financial regulations, which typically means a minimum of five years from the date of the relevant transaction.
• KYC documents and identity verification records are retained for the period required by anti-money laundering regulations.
• Support communications are retained for a reasonable period to allow follow-up on unresolved queries.
• Where you request account closure, we will retain only the minimum data required by law and delete all remaining personal information once the applicable retention period expires.

7. Your Rights

As a registered user of 888win, you have the following rights in relation to your personal data:

• Right of access – you may request a copy of the personal information we hold about you.
• Right to correction – if any of your information is inaccurate or incomplete, you may request that we correct it.
• Right to deletion – you may request that we delete your personal information, subject to our legal retention obligations.
• Right to restrict processing – in certain circumstances, you may request that we limit how we use your data.
• Right to data portability – you may request a machine-readable copy of the personal data you have provided to us.
• Right to withdraw consent – where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 888win support team. We will respond within a reasonable timeframe and may need to verify your identity before processing your request. For general account queries, visit our FAQ page.

8. Cookies and Tracking Technologies

888win uses cookies and similar technologies to operate the platform, remember your preferences, and analyse how our services are used. The main types of cookies we use are:

• Essential cookies – required for the platform to function correctly, including session management and login state. These cannot be disabled.
• Functional cookies – used to remember your preferences such as language settings and display options.
• Analytical cookies – help us understand how players interact with the platform so we can identify issues and improve the experience.
• Security cookies – used to detect and prevent fraudulent activity, protect your account, and support OTP and authentication processes.

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

9. Security Measures

888win takes the security of your personal data seriously. We implement a range of technical and organisational safeguards including:

• SSL/TLS encryption across all platform connections
• Secure, access-controlled data storage environments
• OTP-based authentication for logins and sensitive account actions
• Regular security reviews and vulnerability assessments
• Strict internal access controls – only authorised personnel may access personal data, and only for specific, documented purposes

While we take every reasonable precaution, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately and change your password without delay.

10. Children and Underage Players

888win is strictly an adult gaming platform. Registration and use of the platform is limited to persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that an account was created by an underage person, the account will be closed immediately and all associated data handled in accordance with applicable regulations.

If you have reason to believe a minor has registered on 888win, please notify our support team promptly.

11. Third-Party Links

The 888win platform does not contain links to external third-party websites. All content and links on 888win direct to pages within the 888win platform itself. This Privacy Policy applies only to 888win and does not cover the practices of any other service or website.

12. Changes to This Policy

888win reserves the right to update this Privacy Policy at any time. When we make changes, we will update the date at the bottom of this page. For material changes, we will notify active registered users through the platform or via the email address associated with your account. Continuing to use 888win after any update means you accept the revised policy.

If you have any questions about how we handle your data, please reach out to our support team. For related information, you can also review our Terms and Conditions and our Responsible Gaming page.

This Privacy Policy was last reviewed and updated in 2026. 888win reserves the right to amend this policy at any time in line with changes to our services or applicable law.